Return Policy

At MHW-3BOMBER, we are committed to providing you with an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, you may request a return within 30 days of the purchase date. Refunds will be processed to the original payment method, excluding shipping charges. For purchases made through authorized retailers, please contact the retailer directly. Please note that we do not offer exchanges, nor do we provide return shipping labels.

Return Conditions Based on Various Situations:

Return Shipping Rules

Return Type

Returned Item Type

Order Amount

Refund Rules

Full Return

Full return order

< USD$99

Original shipping fee is non-refundable
(USD$9.90/USD$15.90)

≥ USD$99

Deduct 15% of the return amount
(restocking fee)

Full return order
(Specific Items Only)

Based on actual order amount

Deduct Specific items shipping fee
(USD$35/USD$75)

Full return order
(Specific Items and Regular Items)

Based on actual order amount

Deduct Specific items shipping fee (USD$35/USD$75) and 15% restocking fee for other items

Partial Return

Partial return order

< USD$99

No fees deducted

≥ USD$99

Deduct 15% of the return amount
(restocking fee)

Partial return order
(Including Specific Items)

Based on actual order amount

Fees depend on returned item type:
a. Only Specific items: Deduct Specific items shipping fee (USD$35/USD$75)
b. Regular items: Deduct 15% of the return amount (restocking fee)

Note: Refunds will be calculated based on the actual amount paid, including any discounts, shipping fees, and promotions. Refunds will be issued in the original order currency. 

Return Process

Eligibility:
  • We accept return requests within 30 daysof the original purchase date.
  • Items must be unusedand in their original packaging and condition.
 Steps to Initiate a Return:
  1. Contact Customer Service:Reach out to our customer service team with your order details and reason for return.
  2. Shipping Costs: Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
  3. Return Approval & Address:Once approved, we will email you the specific return address.

Refund Processing

  • Once the returned item is received and inspected, your refund will be processed within 5-7 business daysto the original payment method.
  • Original shipping fees will be refunded according to the return shipping rules above.

Exchange Policy

  • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired product.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the item. Our dedicated customer service team will prioritize resolving the issue promptly and professionally.

Non-Returnable Items

  • Certain items are not eligible for return, including final sale itemsand personalized or custom-made products. These items are crafted specifically for you and are non-returnable. Please check the product description or contact us for questions regarding the eligibility of specific items.

Policy Update

  • This return policy was last updated on: November 8, 2024 (CST).

Contact Us

If you have any questions about our return policy, feel free to contact us at info@mhw3bomber.com. Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (CST).