Return Policy
At MHW-3BOMBER, we are committed to providing you with an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your product. Refunds will be processed to the original payment method, excluding shipping charges. For purchases made through authorized retailers, please contact the retailer directly. Please note that we do not offer exchanges, nor do we provide return shipping labels.
Return Conditions Based on Various Situations:
Return Shipping Rules
|
Return Type |
Returned Item Type |
Order Amount |
Refund Rules |
|
Full Return |
Full return order |
< USD$99 |
Original shipping fee is non-refundable |
|
≥ USD$99 |
Deduct 15% of the return amount |
||
|
Full return order |
Based on actual order amount |
Deduct Specific items shipping fee |
|
|
Full return order |
Based on actual order amount |
Deduct Specific items shipping fee (USD$35/USD$75) and 15% restocking fee for other items |
|
|
Partial Return |
Partial return order |
< USD$99 |
No fees deducted |
|
≥ USD$99 |
Deduct 15% of the return amount |
||
|
Partial return order |
Based on actual order amount |
Fees depend on returned item type: |
Note: Refunds will be calculated based on the actual amount paid, including any discounts, shipping fees, and promotions. Refunds will be issued in the original order currency.
Return Process
Eligibility:- We accept return requests within 30 days of receiving your product.
- Items must be unusedand in their original packaging and condition.
- Contact Customer Service:Reach out to our customer service team with your order details and reason for return.
- Shipping Costs: Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
- Return Approval & Address:Once approved, we will email you the specific return address.
Refund Processing
- Once the returned item is received and inspected, your refund will be processed within 5-7 business daysto the original payment method.
- Original shipping fees will be refunded according to the return shipping rules above.
Exchange Policy
- We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired product.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the item. Our dedicated customer service team will prioritize resolving the issue promptly and professionally.
Non-Returnable Items
- Certain items are not eligible for return, including final sale itemsand personalized or custom-made products. These items are crafted specifically for you and are non-returnable. Please check the product description or contact us for questions regarding the eligibility of specific items.
Policy Update
- This return policy was last updated on: November 11, 2024 (CST).
Contact Us
If you have any questions about our return policy, feel free to contact us at info@mhw3bomber.com. Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (CST).